Pirelli Tires- Yamaha - Lapas "To the attention of Customer Relations and After Sales department,
I have purchased Yamaha X-city scooter on 2013, in Istanbul, Turkey. However after 7.000 kms, I have detected large size of cracks on the tire surface as you can see in the attached photo/video. I always ride inside the city, on asphalt roads and did not ride on abnormal roads. It is certain that there is a quality problem with the rubber material of Pirelli Sport Demon tires which comes with the X-Citys which are sold in Turkey. I kindly ask you to contact with your dealers in Turkey and to ask a re-call campaign in order to change these tires, free of charge with another trademark preferably Michelin City Grip which will not have such bad quality. This problem is not a unique problem. This is widely seen by many of the X-city users here in our country. That's why I beleive that you will consider such a re-call campaign as a part of your customer satisfaction philosophy. I am looking forward to hearing from you soon. Thanks in advance for your kind feedback"
Jun 15, 2015