Members of the NC Hospitlaity steering committee pose with Diane Breeding from Texas Cooperative Extension. Diane shared with us the Texas Friendly customer service training program, which created the foundation for the NC Hospitality curriculum. Shown in the photo are Stacy Tomas (Tourism Extension Specialist), Terry Garwood (Surry County Extension), Diane Breeding (Texas Cooperative Extension), Brenda Rose (retired Surry County Extension) and Bryan Cave (Surry County Extension).
Members of the NC Hospitality steering committee meet to plan and develop the curriculum.
Members of the NC Hospitality steering committee tested training modules on each other as the curriculum was being created.
Participants in an Ashe County NC Hospitality workshop have fun practicing speaking skills in front of mirrors. Research shows that if you smile when you speak, your voice sounds more friendly and pleasant.
During an NC Hospitality workshop in Ashe County, Helen Ruth Almond (Tourism Development Officer with NC Division of Tourism) offers information about some of the wonderful tourism opportunities located within the region.
Participants pose with certificates after a NC Hospitality workshop held in Wilkes County. Participants shared with us how much they enjoyed the “Know Your Community” module, in which each person shared one unique tourism attraction in the region with the group.
Brenda Sutton (Rockingham County Extension) leads a train the trainer session for Extension field faculty in the eastern part of the state.
Wanda Sykes (Extension District Director), Wayne Batten (Pender County Extension Director), Stan Dixon (Greene County Extension Director) and Howard Scott (Wayne County Extension Director) practice business introductions at the NC Hospitality agent training. The South East District has been a key player in NC's rural tourism development.
Participants from an NC Hospitality workshop in Surry County share ideas about how to incorporate better customer service skills into their jobs.
Members of the NC Hospitality steering committee pose with the preliminary curriculum manual after the first pilot test of the program.
NC Cooperative Extension agents from the eastern part of the state pose after completion of agent training for NC Hospitality, a customer service training program. Over 75 NC Cooperative Extension agents across the state are offering this curriculum to service-related businesses in their communities.
Several Extension agent trainings were held across the state. Here, new program trainers (extension field faculty from the western part of the state) pose with their manuals.
Stacy Tomas (Tourism Extension Specialist) and Robert Lopp (Davidson County Extension Director) present certificates to the participants of the NC Hospitality program in Davidson County.
Davidson County served as the location for the first pilot training of the NC Hospitality program. The program participants were members of Davidson County TRIP (Tourism Recreation Investment Partnership). These participants provided useful feedback on the curriculum and helped us to improve the quality.
NC Hospitality participants from a training in Surry County pose with their certificates. The curriculim has received many positive responses.